Friday, January 15, 2016

Support and Account Security 101

Today I was without Internet service for around 4 hours, I work from home often and had to resort to using my phone to get any work done. This was not easy and was hugely frustrating. Luckily this didn't happen on a Monday! I initially thought this was a service issue with COX (who are usually pretty good), but just discovered it was because someone was allowed to walk in and put his name on my account, an account I have had with COX for about 10 years. We rent our home, it's part of a duplex and was recently sold. We've had some issues with utilities being shut off on us due to a lack of coordination between the previous owner and the new ones. It's been frustrating but they have done their best to resolve the issues as quickly as possible. In a gesture of goodwill their decided to take over all of the utilities and pay for them for us and the other tenant before we move in the coming weeks. A very nice gesture and something they did not have to do, after all we're moving. The problem with this is they we able to walk into a local COX office and take over my account, change the name on it without my consent. I've been working customer support in various roles including training and managing support Reps for 15 years, and there is no way you make changes to someone else's account like this. I could tell when I spoke to the phone support Rep that she knew someone messed up big time. She was very helpful and got me back online quickly, and as this wasn't her mistake I stayed calm and did not vent at her. But I'm honestly bewildered that this could happen. In a week or two when we move into our new home I guess we'll have the chance to start over from scratch and reconsider our options.

Saturday, November 22, 2014

That's cooking with fire!

So my Amazon Fire TV Stick arrived today (2 days early), and after a quick software update and set up I'm totally stoked about this purchase! The setup was extremely easy and after the introduction video it I was greeted by a simple and easy to navigate menu. After discovering this morning that it's possible to install the new XBMC (KODI) Android App on the Fire TV Stick, I plan to replace both my PS3 and Raspberry Pi. The UI is nice and responsive but what really put me over the top was the mobile App! After installing the App on my Android phone I discovered I could swipe to navigate the UI on the TV and do voice search! Too freaking cool. I plan to post updates on my experience with the Fire TV Stick as time goes on, and if the first few minutes are any indication it's mostly going to be positive.

Wednesday, March 26, 2014

The Cult of Mac

Yesterday I was issued a MacBook Air by my employer, and so begins my official journey into the World of the Mac user. I assist Mac users on a daily basis, but as I did not have direct access to one I often had to lean on others for help. It's going to be an interesting experience, I'm not a fan of being locked down the way Apple likes to treat it's customers, but since I didn't pay for this MacBook and it's not mine to keep anyway, it's easier to over look some of the restrictions. I don't see myself joining the cult, but possibly, just possibly, I may end up softening my opinion. We shall have to wait and see.

Monday, February 10, 2014

The first video game.

Disclaimer: This is going to age me :/ In 1988 I started my first year of High School and spent a lot of lunch times playing this game. I had already played Space Invaders and the like but my experience with Personal Computers had been limited. Family friends had a ZX Spectrum that I played a Moon Lander game on a few times, and during some time in Hospital I played Indiana Jones on an Apple II, but that was it. Labyrinth was one of the few games we were allowed to play on the schools BBC Basic computers that were our "computer lab" at the time. Looking back at it now, this game heavily influenced my gaming preferences and what kind of video games I am drawn to today. Even just watching a few seconds of game play has me wanting to play it again.

Friday, January 3, 2014

Because Batman.

Monday, December 30, 2013


The thing I love about Man of Steel is that it is a movie about Superman, and not Clark Kent.

Don't get me wrong, I loved Superman 1 and 2 (probably even 3). I also really enjoyed the way Superman Returns reminded me of my childhood and Superman 1 and 2.  But Man of Steel captured it for me in a way the others didn't. It depicted a Superman who had a abilities but no combat training, someone who had, had to hold back his entire life and never really cut loose.

Man of Steel finally have me a connection to the Superman character that I had only felt for Batman previously. Ultimately, it allows for me to see them as two sides of the same coin. Two sons without Parents, two men driven by feelings of responsibility and honor. Two hero's to look up to.

Friday, December 20, 2013

Xmas fun and games.

I'm slowly filling up my OUYA with games for Xmas day. I'm picturing a family scoreboard and hopefully we'll all still be friends at the end of it.

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